Think EQ Terms, Conditions and Refund Policy

When you enter into an agreement with Coaching Direct Limited (trading as Think EQ) to make an online purchase, please be aware that you are buying tokens and not a physical product.


You must have a TAP (from MHS) account to buy tokens and to generate reports. This means that you must be a certified user of the EQ tool and must be eligible to have your own TAP account from the tool owner, MHS.

If you have certified through Think EQ, your account will be set up by us following successful completion of the EQ-I Certification course. We will become your automatic distributor and you will be welcome to purchase your tokens online. Reports can then be generated and downloaded.

If you are a certified user but have an account with another EQ token distributor, we do not have the authority to ‘take over’ any existing TAP accounts. You must set up a new account with us in order to purchase tokens and have your account topped up. To do this, please refer to the ‘Create Account’ button on our website.

Purchasing of Tokens:

Our ecommerce facility is administered on WooCommerce. Think EQ uses Paypal for the ordering and processing of transactions on our website. You do not need a PayPal account to place an order with us online.

Processing Time:

Upon receipt of the PayPal notification, Think EQ will aim to top up TAP accounts within 30 mins between the hours of 10.00am and 16.00pm, Monday to Friday. Orders placed out with these days and times, and at the weekend, will be topped up the next working day.

Refund Policy:

If you change your mind, you have the right to cancel your transaction and receive a full refund if the tokens have not yet been transferred into your TAP account. In refunding you, we reserve the right to deduct any PayPal transaction fees incurred by us in the processing of the refund.

If the tokens have been loaded to your account before we receive your request for a refund, no refund will be given.

Your Data:

When you sign up for a TAP account, you give your permission for us to hold, store and process it in line with GDPR requirements and in line with our Privacy Policy which is readily available on our website,

The data you provide in the process of making an online transaction on our store will be used exclusively for the purpose of identifying your TAP account and loading the total tokens purchased at the point of sale. Think EQ cannot access or store any of your financial information.

For more information on how we use your data, please refer to our full Privacy Policy.